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LMS4.2 ESC RICS0001:Internal Error,unable to process the collected data from the device
In LMS4.2, you may get the
error message "ESC RICS0001:Internal Error,unable to process the collected
data from the device" when your device platform is changed. For example,
when you replace a router and you do the inventory! The reason is that LMS is
not able to find the old index and in consequence, the inventory can't be
gathered successfully.
I reported the issue to
Cisco July 2012 and in November 2012 they created a development case with the
bug ID CSCud15801.
The
bug hasn't been documented by Cisco. I will post the link as soon as the
information is available.
There
are still some manual workarounds, as delete and rediscovery the device, or
unmanage/manage the device until the bug gets fixed.
The bug is now documented. Here is the link to bug description:
ReplyDeletehttp://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCud15801